Shipping & Delivery
Order & Delivery
Once your order is received you will receive a confirmation email.
You may also place your order by phone: 01273 660 518 (10am-6pm Monday-Saturday).
To the UK, in stock items are dispatched within 2 working days via Royal Mail signed for delivery. Please allow 5 working days for the goods to arrive. Deliveries are made within working hours and will require a signature. For this reason, you may like to nominate a secure delivery address where someone is available to sign.
International delivery. We offer delivery to a wide range of international destinations. International delivery times vary depending on destination. General estimated delivery time is between 3 to 5 working days. Packing and delivery cost will be confirmed with your order. All International deliveries are sent via either DHL or TNT.
If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes that customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information
• UK – £5.00
• Europe - £15.00
• Rest of the World - £30.00
Cancelling an order
You have the right to cancel your order at any time before you receive the products you ordered, by contacting us on +44 (0)1273 660 518. If these Products have already been assigned or dispatched when you contact us, you may return them within 14 days of receipt of delivery to receive a full refund.
Returns and Exchanges
Purchases made online are governed by UK distance selling regulations and the returns policy is different to in-store purchases.
If you are in any way unhappy with your goods you may send them back for an exchange within 14 days of receipt.
Goods must be returned within 14 days of despatch. We ask that you return the goods unused, with all the original tags intact. We request that you please enclose the invoice supplied with your delivery. Unfortunately, we cannot exchange used or customer damaged items (statutory rights not affected). Please note that we are not responsible for return postage. We recommend that you return the goods via recorded delivery. When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us. We politely ask that you do not try and items whilst wearing deodorant or perfume. For hygiene reasons earrings and underwear are non returnable and non exchangeable. .
If you wish to exchange your item for a different size please give us a call and we can confirm if we have your size in stock and reserve it for you until we receive your original order back. For any returns queries please call us on +44 (0)1273 660 518.
All returns must be sent to the following address:
F O L D
20-21 Trafalgar Street